terms of use

Effective July 23, 2026 | Last Updated July 23, 2026

Read these Terms of Use ("Terms") carefully before accessing or using lucentoperations.co (the "website"), operated by Lucent Operations, LLC, a Virginia limited liability company ("Lucent," "we," "us," or "our"). These Terms govern your access to and use of the website, including all content, tools, and services made available through the website.

By accessing or using the website, you agree to be bound by these Terms and our Privacy Policy (“Policy”), which is incorporated herein by reference and linked for convenience. If you do not agree to these Terms, do not access or use the website.

ACCEPTANCE AND ELIGIBILITY

CLICK TO ACCESS A PDF VERSION OF THIS TERMS OF USE

By using the website, you represent and warrant that:

you are at least 18 years of age
your use of the website does not violate any applicable law or regulation
you have the legal capacity to enter into binding agreements
you have authority to bind your organization to these Terms if accessing the website on behalf of an organization

SCOPE OF SITE AND SERVICES

The website provides information about dental operations consulting services, CareStack practice management software implementation support services, continuing education and training programs, and related resources offered by Lucent. The website includes interactive functions such as a client needs assessment, consultation scheduling, communication enrollment, contact forms, and optional document downloads. None of these functions are required to use the website. None of these functions will opt any website user into any marketing communications, sales cycle, or advertising strategy without their prior consent.

No Professional-Client Relationship

Access to or use of the website, including submission of any assessment, inquiry, or contact form, does not establish a consulting, advisory, or professional services relationship between a website user and Lucent. A formal engagement is established only through a fully executed written agreement between the parties.

No Guarantee of Services

Completion of a needs assessment, submission of a contact form, or scheduling of a consultation does not guarantee the availability of services or the acceptance of an engagement by Lucent.

INTELLECTUAL PROPERTY

All content on the website, including but not limited to text, graphics, logos, course descriptions and materials, assessment tools, frameworks, methodologies, and design elements, is the proprietary property of Lucent and is protected by applicable United States copyright, trademark, and intellectual property laws. Graphics not considered the property of Lucent are indicated as such with image or graphic credit associated with its use.

Website users are granted a limited, non-exclusive, non-transferable, revocable license to access and view website content for personal, non-commercial informational purposes only. This license does not include the right to:

reproduce, distribute, or republish any website content without prior written consent
modify, adapt, translate, or create derivative works from website content
use website content for commercial purposes or in connection with competing services
remove or alter any copyright, trademark, or proprietary notices

Requests for media use of any content published on the website can be directed to the contact information below. Communications regarding requests to distribute or republish content from the website must include “MEDIA REQUEST” in the subject line. Requests must receive written approval prior to any distribution or publication.

Unauthorized use of website content may constitute infringement of applicable intellectual property laws and may give rise to civil or criminal liability.

USER CONDUCT

By accessing the website, you agree that you will not:

use the website in any manner that violates applicable federal, state, or local law or regulation
transmit any content that is unlawful, defamatory, fraudulent, or otherwise objectionable
attempt to gain unauthorized access to any portion of the website or its underlying systems
introduce malware, viruses, or other harmful code into the website or its infrastructure
use automated tools, scrapers, bots, or similar technologies to extract data from the website without express written consent
impersonate any person or entity or misrepresent your affiliation with any person or entity
interfere with or disrupt the integrity or performance of the website

USER FEEDBACK

Lucent welcomes feedback, ideas, and suggestions submitted through the website or communicated through any other channel ("Feedback"). By submitting Feedback, you acknowledge and agree that: (i) the Feedback does not contain confidential or proprietary information belonging to the you or any third party; (ii) Lucent is under no obligation of confidentiality with respect to the Feedback; (iii) Lucent may use, reproduce, distribute, and incorporate Feedback for any business purpose without restriction; and (iv) submission of Feedback does not entitle you to compensation of any kind.

THIRD-PARTY PLATFORMS AND LINKS

The website integrates third-party platforms including Wix, Quizell, and Constant Contact to facilitate form submission, needs assessments, and email communication opt-in functions. The website also contains links to external websites for informational purposes and links to related social networking sites. These platforms operate under their own terms of service and privacy policies, which govern use of those tools.

Linked websites are not under the control of Lucent, and Lucent assumes no responsibility for the content, accuracy, practices, or availability of any linked website or the information contained therein. The inclusion of any link does not constitute an endorsement of the linked website or its operator, nor does it imply any affiliation between Lucent and the linked party. Linked websites are not independently investigated, verified, or monitored by Lucent. Access to any linked website is at the user’s own risk.

DISCLAIMERS

THE SITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. LUCENT DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

No Professional Advice

Content published on the website, including articles, insights, course descriptions, and assessment results, is provided for general informational purposes only. It does not constitute professional consulting, legal, financial, or clinical advice, and should not be relied upon as such. No consulting, advisory, or professional services relationship is established through access to or use of this website or its content. Formal engagement with Lucent is established exclusively through a fully executed written agreement between the parties.

Healthcare and Clinical Advice

The content published on this website, without limitation, is provided for general informational and educational purposes only. It does not constitute professional medical, clinical, or regulatory advice, and must not be interpreted as the practice of dentistry, medicine, nursing, or any other licensed healthcare profession.

Content published on this website does not constitute an endorsement of, or recommendation for, any specific clinical protocol, treatment approach, regulatory interpretation, or third-party product or service. Practice owners and operators are solely responsible for evaluating the applicability of any information to their specific practice environment, patient population, and applicable licensure requirements.

Lucent makes no representations or warranties regarding the completeness, accuracy, or currency of information published on this website as it relates to clinical standards, regulatory requirements, or healthcare policy. The dental operations environment is subject to ongoing regulatory and legislative change; independent verification through qualified legal, clinical, or regulatory counsel is strongly advised before implementing any operational changes based on website content.

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LUCENT AND ITS MEMBERS, MANAGERS, EMPLOYEES, AGENTS, AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO ACCESS TO OR USE OF, INCLUDING FAILURE OR INADEQUACY OF OR INABILITY TO USE, THE WEBSITE OR ANY CONTENT THEREON, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL THE TOTAL LIABILITY OF LUCENT FOR ANY CLAIMS ARISING FROM USE OF THE SITE EXCEED ONE HUNDRED DOLLARS ($100.00). ANY CLAIMS ARISING FROM USE OF THE SERVICES MUST BE FILED WITHIN ONE (1) YEAR OF THE EVENT GIVING RISE TO THE CLAIM, OR THEY WILL BE PERMANENTLY BARRED.

IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE WEBSITE, ANY LUCENT MATERIALS, OR ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE WEBSITE.

THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION REFLECT A REASONABLE ALLOCATION OF RISK AND ARE AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN LUCENT AND ANY WEBSITE USER. LUCENT WOULD NOT PROVIDE ACCESS TO THE WEBSITE OR LUCENT MATERIALS WITHOUT THESE LIMITATIONS.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, the above limitations apply to the maximum extent permitted by law.

indemnification

You agree to indemnify, defend, and hold harmless Lucent and its members, managers, employees, agents, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or related to: (a) your use of the website; (b) your violation of these Terms; (c) your violation of any third-party right; or (d) any content you submit through the website, unless such claim, loss or damage arises solely out of negligence or wrongdoing by Lucent or its agents.

MODIFICATIONS TO THE SITE AND TERMS

Lucent reserves the right to modify, suspend, or discontinue the website or any portion thereof at any time without notice or liability. The right to amend these Terms at any time is reserved. Material changes will be indicated by an updated effective date at the top of these Terms. Continued use of the website following the posting of changes constitutes acceptance of those changes. Periodic review of these Terms is encouraged.

GOVERNING LAW AND DISPUTE RESOLUTION

Governing Law

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Virginia.

Venue

Any dispute arising out of or related to these Terms or use of the website that is not resolved informally shall be submitted to the exclusive jurisdiction of the state or federal courts located in Augusta County, Virginia. You consent to personal jurisdiction in such courts.

Informal Resolution

Before initiating any legal proceeding for any dispute or claim you may have arising out of or relating to the Services, Content, or these Terms, you and Lucent agree to an informal resolution period. You agree to contact Lucent in writing with a description of the dispute or claim, along with contact information, relevant documents, supporting information, and the proposed resolution. The sixty (60) day informal resolution period will begin after either Lucent has received written notice from you, or you have received written notice from Lucent, of a dispute. If the dispute is not resolved informally within the sixty (60) day period, the matter will be referred to the jurisdiction of Augusta County, Virginia.

waiver

The failure of Lucent to enforce the provisions of these Terms, or to exercise any option provided herein, shall not be construed to be a waiver of such provisions nor in any way to affect the validity of these Terms or any part thereof nor the right of Lucent to enforce each and every provision thereafter.

SEVERABILITY

If any provision of these Terms is held invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect, and be deemed legally binding unless a court rules that any such provision or section is invalid or unenforceable; thus, limiting the effect of another provision or section. In such a case, the affected provision or section shall be enforced as so limited.

ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Lucent with respect to its subject matter and supersedes all prior and contemporaneous negotiations, representations, warranties, and agreements relating to such subject matter, except that these Terms shall be read in conjunction with the Privacy Policy, which remains in full force and effect.

CONTACT INFORMATION

For questions, concerns, or requests related to these Terms, contact Lucent directly using the contact information provided below. Communications regarding these Terms must include “TERMS OF USE” in the subject line. Responses not provided within the response window indicated below may be delayed due to spam filters, office closures, or paid time off. In the event of considerable delayed response, call the phone number below.

Recommendations unrelated to immediate questions, concerns, or requests can be provided using the Recommendation Form. All submissions are reviewed by the owner of Lucent Operations, LLC.

Lucent Operations, LLC

Staunton, Virginia

Email: eparker@lucentoperations.co

Phone: 540-227-0442

Response Window: Within 24 business hours