CARESTACK BUILT FOR YOUR PRACTICE.
your business shouldn’t adapt itself to fit a practice management software.
Lucent started as a multi-state specialty practice client with multiple CareStack environments, and now Lucent works regularly with CareStack as a partner to deliver frictionless implementation project management for practices looking to maximize the return on their decision to make the switch to CareStack.
SADIYE AKTURK
STRAUMANN GROUP
Global Solutions Ambassador for Dental Service Organizations
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![[Eli] has a unique ability to bring structure and clarity to complex projects while keeping everyone moving toward the same goal....What really sets her apart, though, is how invested she is in the success of the people and organizations she works with. She consistently goes above and beyond, communicates exceptionally well, and has a way of making even the most challenging projects feel achievable. - Kaitlyn Schell, Senior Director of Implant Services with Forge Specialty Partners](https://static.wixstatic.com/media/62fbfc_a905d60dadc649638a7b93f50c0bc68f~mv2.png/v1/fill/w_980,h_233,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/CareStack%20Referrals%20Carousel%20-%20(3)%20Kaitlyn%20Schell%2C%20Forge%20Specialty%20Partners%20(1264px%20x%20330p.png)
!["Eli Parker was the reason that we were able to implement Carestack in a systematic, organized manner....[She] was always knowledgeable in all aspects of Carestack, no matter the issue or the level of expertise of the user. The help and support provided by Eli was exceptional." - Lisa Kralick, Louisville, KY - Multi-location Oral Surgery Practice Manager](https://static.wixstatic.com/media/62fbfc_5b5b95106f9744d2b049e7f789b57210~mv2.png/v1/fill/w_980,h_233,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/CareStack%20Referrals%20Carousel%20-%20(3)%20Lisa%20Kralick%2C%20Louisville%20KY%20(1264px%20x%20330px)%20-%203_125x%20R.png)
She is, without question, one of the most knowledgeable and professional individuals I have had the pleasure of collaborating with on CareStack. Her expertise, leadership, and ability to drive meaningful, scalable impact truly set her apart.
BUILD YOUR PMS WITH GROWTH AND CHANGE IN MIND.
SCALE.
CareStack is a cloud-based practice management platform developed with the operational realities of dental practice management as a continuous priority. Lucent recommends CareStack as the foundational starting point for any practice-level improvement initiative because the platform consistently delivers meaningful impact across daily operations, patient experience, team performance, and overall practice growth.
A few of the reasons Lucent recommends CareStack are:
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Lucent does not receive any financial consideration from CareStack or its minority partner interests in exchange for promoting the system or its integrations. Lucent support for CareStack implementation is strictly based on professional experience and opinion that CareStack is the best practice management software solution available to dental practices seeking to optimize operations.
Leading the integration of artificial intelligence into practice management, CareStack applies AI to repetitive operational tasks in ways that increase efficiency without displacing the human engagement that defines quality patient care.
industry-leading ai integrations
CareStack builds automation into nearly every critical operational function, streamlining daily workflows to save valuable time, reducing error and omission rates, and delivering a consistent patient experience. Quick and clear workflows are essential to strong operational performance.
automated workflows
CareStack minimizes clicks across core workflows and reduces time spent navigating the system, delivering tailored visibility by position through a comprehensive permissions framework built around role-based access. Less visual noise means faster, more focused performance.
fewer clicks required
When server-based practice management software goes down or experiences network lag, practice operations follow. CareStack requires only an internet connection and maintains near-zero annual downtime, keeping operations running without interruption.
Near Zero Downtime
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Partnering with Lucent for CareStack implementation returns time, focus, and resources to daily operations while an experienced build team constructs a custom practice management environment in less than half the time of an unassisted implementation.
Lucent coordinates directly with practice leadership and the CareStack Implementation Lead to align the environment build timeline with the broader implementation schedule, scaled to the degree of customization selected from the CareStack Implementation Services Guide. Once the Statement of Work is finalized, the build is scheduled and practice leadership receives a detailed Environment Build Project Plan alongside an encrypted vault for securely submitting all materials required for the custom configuration.
Upon completion of the build draft, Lucent hosts a Custom Environment Open House with practice leadership to review the environment, collect feedback, and incorporate revisions. Following that review, Lucent supports user addition and go-live communications in preparation for Day 1 system use.
Lucent supports implementations for general dentistry, endodontics, oral and maxillofacial surgery, orthodontics, pedodontics, and periodontics practices.
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An assisted implementation with Lucent reduces both the time and organizational effort required to reach a fully optimized go-live. CareStack's depth of configurability, spanning Practice Settings across locations, providers, and operational functions, is what makes it the best choice for practices navigating meaningful workflow changes or seeking greater visibility into performance. That same configurability is what makes a structured, experienced build process worth the investment.
Lucent brings thousands of hours of experience with CareStack to every implementation, significantly reducing the timeline to go-live while maintaining precise control over Practice Settings and long-term system performance. A faster path to full optimization means practices begin realizing the benefits of CareStack sooner, including:
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A system configured with the team in mind improves the working experience across every position, enabling each team member to operate more efficiently, develop deeper impact, and return focus to patient care. Clarity in role structure and contributions is key to team satisfaction and retention.
higher team morale
CareStack embeds configurable automations and artificial intelligence tools directly into its development cycle, reclaiming dozens of labor hours weekly by handling repetitive tasks that do not require human judgment.
reduced labor cost
Workflows configured around patient time and comfort produce measurable improvements to the overall experience. As patient feedback and system data are incorporated back into configuration, the result is an iterative, self-reinforcing cycle that reaches meaningful changes to patient experience within weeks.
improved patient experience
Practice case studies reflect production increases ranging from 35% to 75%. Every week of delayed go-live represents foregone production at that growth trajectory. A faster implementation timeline compounds the return.
increased production
Integrations can extend CareStack’s core platform functionality across a wide range of operational needs, from vitals monitoring and clinical AI tools, to insurance verification and deeper data visualization. Lucent can evaluate integration opportunities relative to each practice and support implementation from selection through activation.
implementing integrations
CareStack Insights delivers more performance data than most practices are currently positioned to act on. Lucent evaluates system usage to ensure clean data, well-aligned key performance indicators, and reporting highlights that make performance reviews quick to access and actionable.
reporting insights
CareStack is a comprehensive practice management platform, and teams transitioning to its full range of capabilities benefit from equally thorough recurring training, ensuring consistent and optimal utilization at every stage of adoption.
Step-by-step training
Feature Releases occur every quarter, and Practice Settings evolve with them. Lucent can review existing configurations on an ongoing basis, identifying opportunities to supplement, adjust, or redefine settings so operations remain aligned with CareStack's development and continue to leverage every available capability.
Yes.
Lucent services extend beyond initial implementation because CareStack continues to evolve through quarterly Feature Releases and new third-party integrations. Lucent considers system use to be dynamic as practices respond to changes in patient population, service demand, market conditions, and economic fluctuations that require operational adjustments to maintain a competitive advantage and delivery of exceptional patient care.
For practices already operating on CareStack, Lucent supports ongoing optimization across all areas of daily operation in the following ways:
Practice settings review + revisions
Lucent does not receive any financial consideration from CareStack or its minority partner interests in exchange for promoting the system or its integrations. Lucent support for CareStack implementation is strictly based on professional experience and opinion that CareStack is the best practice management software solution available to dental practices seeking to optimize operations.
Image Credit to Hadinata Wijata